“Always treat your employees exactly as you want them to treat your best customers.” — Stephen R. Covey
One of the biggest risks with growing a business is people issues that arise, and that includes managing the headaches that can come with hiring and developing a team of employees. The worst-case scenario is where conflict festers in the workplace and employees are not engaged in their work. Customer care suffers when your employees do not feel supported by their employer.
Common reasons for low employee engagement include lack of communication, making a poor hire decision, low trust relationships with coworkers and supervisors, lack of understanding around human resources policies, misunderstanding of how to provide employee performance feedback, lack of employee recognition, little communication on compensation plans, and insufficient investment in employee career development.
It is critical to build a best-in-class team culture. The best businesses hire the best and brightest employees and provide the right employee programs and processes to support them in growing their skills and careers. If your employees are unhappy, your customers will pay the price, and your business will suffer from higher than industry average employee turnover. The average cost to replace an employee is 1.5 times their annual salary when you factor in recruitment cost, learning curve, and the damage to employee morale.
The challenge many small business owners have is that they do not have a trained HR professional on staff. If a small business has scaled to a certain level, the owner may have an office manager, but that individual is wearing multiple administrative hats including finance, purchasing, HR, inventory management, scheduling, etc. While office managers are necessary, they often do not have a deep understanding of human resources, labour standards, people risk scenarios, or business planning. The benefits of properly managing human resources includes reduced staff turnover, attracting higher quality hires, reduced risk from having legally compliant HR policies, and ultimately increased customer satisfaction and retention. Investing in your employees is critical to the health and growth of a thriving business.
Most entrepreneurs have insufficient hours in the day to dedicate to managing the people issues that inevitably arise in a workplace. Businesses that choose to outsource their human resources stand a significant competitive advantage. With technological advances and the pace of change, specialist support in all areas like HR can make a huge difference to the profitability of an organization. This combined with the challenge of recruiting hard to fill roles makes outsourcing human resources an attractive option to many businesses. Human resources support can be a major competitive advantage to attracting top talent needed to grow a thriving business.
Learn more about Power HR’s Freelance HR by the Hour Service
Susan Power is the Owner & CEO of Power HR Inc, a boutique human resources company specializing in human resources, coaching and building leadership capability. Susan has worked in human resources for 15+ years building her consulting skills at the global management consulting firm Accenture.
In 2016, Susan sold her first human resources consulting business (Higher Talent) in St. John’s, Newfoundland & Labrador, and is building another practice in Halifax, Nova Scotia. Susan is a Certified Human Resources Leader (CHRL) and has her Master of Business Administration (MBA) from the University of Calgary.
Susan can be contacted at firstname.lastname@example.org, and invites you to check out her and Tyler Bayley’s Inspired Leadership™ podcast, and reach out to share an Inspired Leadership™ story.
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“When you inspire someone, it is as if you are igniting a spark and filling them up with confidence, so they feel like they can achieve a very difficult or special goal. It is like blowing air over a low flame to make it grow.” — Susan Power